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Update: AT&T service back after outage in Missouri, Kansas

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Posted: Thursday, January 24, 2013 11:19 am

Service is back for AT&T customers who experienced outages earlier today that affected cities in Kansas and western Missouri, including Springfield. 

Katie Nagus, senior public relations manager for AT&T emailed the following statement:

“Earlier today, some customers in Kansas and Western Missouri may have experienced issues with 3G wireless services. AT&T technicians quickly worked to resolve the issue, and service is currently running normally. We apologize for any inconvenience to our customers.”

Nagus declined to comment any further or speak on the phone, but said she will pass on any additional information if it becomes available.

AT&T customers across Kansas and western Missouri reported outages in their cellphone and TV service, according to the company's Facebook page.

Service was down because of a "power outage," according to an AT&T Live Chat technician.

The outage affected customers' ability to send and receive text messages, and to make phone calls. Some customers also complained about the ability to use their U-verse service from the company on the Twitter hashtag #at&toutage.

Nagus said that Missouri and Kansas were not affected by the U-verse service issue, which was unrelated to the wireless service issue.

At approximately 8 a.m. this morning, AT&T updated its Facebook page to say that some of the outage issues had been resolved and that it expects "any remaining customer issues will be resolved this morning."

AT&T is also offering a credit to customers who were affected, according to its Facebook page update.

"We know our customers count on their U-verse service and we apologize for the inconvenience," the company said.

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1 comment:

  • CarolineNelms posted at 2:22 am on Thu, Jul 10, 2014.

    CarolineNelms Posts: 5

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